Position Overview

MT Networks is seeking a friendly, motivated, and customer-focused Customer Service Representative (CSR) to join our team in Burlington, Kansas. This is an entry-level, full-time position with a starting wage of $15.00 per hour and up, based on experience. It is an excellent opportunity for individuals looking to begin or grow a career in customer service and telecommunications.

As the first point of contact for our customers, the CSR serves as the face of MT Networks by providing exceptional service, helping customers choose the right services, resolving concerns, and providing basic technical support.

The ideal candidate is a strong communicator with excellent problem-solving skills, a positive attitude and a passion for helping others. Previous customer service experience is preferred but not required. We are happy to train the right candidate who demonstrates a strong work ethic, professionalism, and a willingness to learn.

Key Responsibilities

• Assist customers in person, by phone, and through email with product, service, billing, and account inquiries and help customers select the MT Networks products and service packages that best meet their needs.
• Process service orders, trouble tickets, account changes, payments, and maintain accurate customer records.
• Provide basic technical support by troubleshooting service issues, resolving customer concerns, and directing customers to the appropriate team member.
• Listen attentively to customer concerns and respond with clear, accurate, and professional information while demonstrating patience, adaptability and professionalism.
• Communicate effectively with customers and co-workers while using strong problem-solving and issue resolution skills to deliver an exceptional customer experience.

Required Skills and Qualifications

• Excellent verbal and written communication skills, exceptional customer service abilities and the confidence to communicate effectively and professionally with a  diverse range of customers.
• Ability to identify customer needs, troubleshoot service and technical issues, and recommend appropriate products and services in person, by phone, and through email with professionalism and integrity.
• Basic computer skills and the ability to learn new software and technology.
• Strong organizational skills, including documentation and record-keeping.
• Ability to multitask and work effectively in a team environment.
• Positive attitude, dependability, willingness to learn and embrace new challenges.

Preferred Experience

• Previous experience in customer service, sales, or a similar client-facing role.
• Demonstrated success in delivering exceptional customer experiences.

Work Environment and Benefits

This full-time position is based in our Burlington, Kansas office. Regular office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.

MT Networks offers a competitive benefits package, including paid vacation and personal time off, health insurance, a 401(k) retirement plan with company contributions, life insurance and other benefits.

Application Instructions

Interested candidates should submit a current resume and cover letter detailing their relevant experience, skills, and motivation for joining the customer service team. Applications are accepted via email or in person.

Email: hr@mtnetworks.com

Burlington office: 814 N 4th Street, Burlington KS 66839. Office hours 8am-5pm, M-F

Equal Opportunity Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, disability, or other protected status. We encourage candidates from diverse backgrounds to apply and join us in our mission to empower rural communities.